Privacy Policy

1. Introduction

Ryo Forge Private Limited ("we," "our," or "us") operates the RyoForge Cohort website and learning platform (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used have the same meanings as in our Terms of Service.

2. Information Collection and Use

2.1 Personal Information

We collect several types of information for various purposes to provide and improve our Service to you:

• Personal Identification Information: Full name, email address, phone number, postal address
• Account Information: Username, password, profile picture
• Educational Information: Academic background, learning preferences, course enrollments
• Payment Information: Billing address, transaction details (payment card details are processed by our payment gateway partners)
• Communication Data: Correspondence, support tickets, feedback, and surveys

2.2 Usage Data

We may collect information on how the Service is accessed and used ("Usage Data"). This may include:

• Your computer's Internet Protocol address (IP address)
• Browser type and version
• Pages visited, time and date of visit, time spent on pages
• Unique device identifiers and diagnostic data
• Learning progress, course completion rates, and assessment scores
• Video watch time and interaction with course materials

3. Use of Data

Ryo Forge Private Limited uses the collected data for various purposes:

• To provide, maintain, and improve our Service
• To process course enrollments and manage your account
• To provide customer support and respond to inquiries
• To send administrative information, updates, and security alerts
• To personalize your learning experience and recommend relevant courses
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and fraudulent activities
• To send promotional communications (with your consent)
• To facilitate career services and job placement assistance
• To comply with legal obligations and enforce our Terms of Service

4. Disclosure of Data

4.1 Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Payment Processors

We use Razorpay and other payment gateway services to process payments. Your payment information is directly handled by these processors in accordance with their privacy policies. We do not store complete credit card details on our servers.

4.3 Legal Requirements

We may disclose your Personal Information in good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Ryo Forge Private Limited
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

5. Data Security

The security of your data is important to us. We implement industry-standard security measures to protect your Personal Information, including:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of sensitive data with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your Personal Information only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period, except when used for security purposes or to improve functionality.

7. Your Data Protection Rights

You have certain data protection rights. You have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data under certain conditions
• Restriction: Request restriction of processing your personal data
• Data Portability: Request transfer of your data to another organization
• Objection: Object to our processing of your personal data
• Withdraw Consent: Withdraw consent where we rely on consent to process your data

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for the operation of our Service
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors interact with our Service
• Marketing Cookies: Track visitors to display relevant advertisements

9. Third-Party Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Third-party services we integrate with include payment processors (Razorpay), analytics providers (Google Analytics), communication tools, and hosting services.

10. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us. If we discover we have collected Personal Information from children without parental consent, we will take steps to remove that information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will provide prominent notice for significant changes. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: